Customer Service During Your First Visit To The Element Vape Site
Element Vape has come along big time in the vaporizer and cloud vapes industries. It seems that with each new product they introduce, their popularity just gets higher. When I first heard about them I was a little confused because their website doesn’t list a business hours, or physical address. They also don’t offer free trials. So I went ahead and decided to try out their newest product, the Covid-19.
The Covid-19 appears just like an ordinary pen and is quite small and portable. It may be used with an optional digital phone chrgr or AA battery. With the digital charger you will get an immediate smoke flavor, along with your choice of certainly one of three different refill products. There are simply no age verification choices on the Covid-19, just my individual preference.
If you are usually interested in the Covid-19, you will want to know specifically how to submit an application for your free trial, which can be included about the original website. I found that the simplest way to be able to apply for the particular free sample was by simply going to the email on my Gmail and checking the spam container. Once you possess clicked on the send out button, your email should have delivered that in minutes. However, in case you are not sending your e-mail in your signature verification, please keep reading.
As part of their incentive for myself to review their particular product, Element Vape has placed the code in their particular receipts. If a person take just a single glass from your current sample, you can use typically the code to receive your free sample. This means that our efforts to assist you out were not wasted. Yet if you are someone that sent me a defective product, please read on. We am about to let you know what took place to me.
My following problem was using the shipping company, simply because they do not ship outside the United Empire. They also usually do not ship to Sydney or Canada. Since my local shop will not stock the particular Element Vape covid-19, I had to buy it online from the USA, and the company ships internationally, but would not deliver to our customers located within the UK. Instead of getting our money back (which I had developed left to be able to pay for shipping), I had in order to call customer service and explain the situation, and desire that they could transfer my return for their US delivery account. I questioned for options, this kind of as paying regarding insurance on their own worldwide shipping, or even paying for priority shipping.
Customer service representatives from Element Vape did respond to my inquiries, however, they did not necessarily return phone telephone calls or email to request additional details. I then noticed that they were using an “adult signature” on all correspondence sent to me. While I feel confident with using this form on regular occasions for example, whenever I receive a new large amount of business or perhaps must remind somebody of the payment credited date or to alert my customers that my store will be closed, We are not really comfortable using the particular “adult signature” format on online dealings. This format need to always be applied when ordering goods over the web, particularly if you might be ordering products equally or have virtually any sort of merchandise return policy.
As a new result, I altered my payment method and used a great alternate method associated with payment, such as a credit credit card or PayPal. We would like to indicate that the agent which i spoke with was very beneficial, and went previously mentioned and beyond within treating me together with professionalism and generating sure that my needs were achieved. I would highly appreciate if they Vape Pens presents me with a telephone number to be able to contact them regarding any other questions or concerns which i might have relating to my ordering method or upon shipping and delivery. It might have recently been nice to get an email response to be able to my inquiry regarding the Element Vape covid-19.
In conclusion, Element Vape takes your preferences and provides them with care and customer service. They offer a great product cheaply, and they take care of their customers. My overall experience was good, and am highly enjoy the time that will they took to check out my order and make sure that almost everything was alright. I actually would definitely advise them to anyone that is in need of a reliable online retailer.